{"id":9475,"date":"2022-06-07T12:57:29","date_gmt":"2022-06-07T10:57:29","guid":{"rendered":"https:\/\/www.kompetensforetagen.se\/?p=9475"},"modified":"2023-03-22T12:31:33","modified_gmt":"2023-03-22T11:31:33","slug":"svenskt-kvalitetsindex-2022-klart-godkanda-kundbetyg-for-bemanningsbranschen","status":"publish","type":"post","link":"https:\/\/www.kompetensforetagen.se\/2022\/06\/svenskt-kvalitetsindex-2022-klart-godkanda-kundbetyg-for-bemanningsbranschen\/","title":{"rendered":"Svenskt Kvalitetsindex 2022: Klart godk\u00e4nda kundbetyg f\u00f6r bemannings­branschen"},"content":{"rendered":"\n

H\u00f6g aktivitetsniv\u00e5, god service och n\u00e4ra sina kunder \u00e4r n\u00e5got som bemanningsbranschen har varit bra p\u00e5, enligt Svenskt Kvalitetsindex, och den trenden h\u00e5ller i sig. \u00c4ven i \u00e5rets unders\u00f6kning blir det klart godk\u00e4nda kundbetyg f\u00f6r bemanningsbranschen.<\/p>\n\n\n\n

Kundn\u00f6jdhetsindex sp\u00e4nner mellan 0 och 100 i v\u00e4rde. Index \u00f6ver 75 \u00e4r mycket bra medan betyg under 60 tyder p\u00e5 ett stort missn\u00f6je bland kunderna. Kundn\u00f6jdheten f\u00f6r bemanningsbranschen ligger i \u00e5r p\u00e5 69,1<\/a>. Det \u00e4r en n\u00e5got l\u00e4gre notering j\u00e4mf\u00f6rt med 2021<\/a>, som dock var en h\u00f6gsta notering sedan 2015. Branschen har generellt stabila kundbetyg, skillnaden mellan akt\u00f6rerna \u00e4r fortsatt liten, och stora som sm\u00e5 akt\u00f6rer f\u00e5r klart godk\u00e4nda betyg.<\/p>\n\n\n\n

Service och snabb \u00e5terkoppling viktigare \u00e4n pris<\/h3>\n\n\n\n

I flera studier fr\u00e5gar Svenskt Kvalitetsindex vad som \u00e4r viktigt vid val av leverant\u00f6r. F\u00f6r bemanningsbranschens kunder kommer priset p\u00e5 femte plats, efter omr\u00e5den som service, utbud, \u00e5terkoppling och rykte. L\u00e4ngst ned p\u00e5 listan kommer lokala kontor. H\u00e4lften av kunderna anger att man kan t\u00e4nka sig en helt digital rekryteringsprocess och matchningen upplevs i stort lika bra vid anv\u00e4ndandet av digitalt verktyg som vid kontakt med en kontaktperson.<\/p>\n\n\n\n

Beh\u00f6ver hj\u00e4lp att attrahera r\u00e4tt kandidater<\/h3>\n\n\n\n

Kundf\u00f6retagens behov v\u00e4xlar. Vid den f\u00f6rra unders\u00f6kningen fr\u00e5n SKI efterfr\u00e5gade kundf\u00f6retagen st\u00f6d f\u00f6r att utveckla och beh\u00e5lla personal, nu ser de att de beh\u00f6ver hj\u00e4lp att attrahera r\u00e4tt kandidater och planera f\u00f6r framtida behov i en os\u00e4ker omv\u00e4rld.<\/p>\n\n\n\n

Kort om unders\u00f6kningen<\/h3>\n\n\n\n

Svenskt Kvalitetsindex<\/a> har m\u00e4tt kundn\u00f6jdheten inom bemanningsbranschen sedan 2007, genom att respondenterna svarar p\u00e5 fr\u00e5gor kring upplevelsen av sitt bemanningsf\u00f6retag. Datainsamlingen p\u00e5gick under april och maj 2022 och totalt samlades 1 400 intervjuer in.<\/p>\n","protected":false},"excerpt":{"rendered":"

H\u00f6g aktivitetsniv\u00e5, god service och n\u00e4ra sina kunder \u00e4r n\u00e5got som bemanningsbranschen har varit bra p\u00e5, enligt Svenskt Kvalitetsindex, och den trenden h\u00e5ller i sig. \u00c4ven i \u00e5rets unders\u00f6kning blir det klart godk\u00e4nda kundbetyg f\u00f6r …<\/p>\n","protected":false},"author":6358,"featured_media":8052,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[7,15],"tags":[],"article_type":[8],"agreement":[],"for-members":[],"class_list":["post-9475","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-inhyrning","category-statistik","type-aktuellt"],"acf":[],"yoast_head":"\nSKI 2022: Klart godk\u00e4nda kundbetyg f\u00f6r bemanningsbranschen<\/title>\n<meta name=\"description\" content=\"Klart godk\u00e4nda kundbetyg f\u00f6r bemanningsbranschen enligt SKI; Branschen har generellt stabila kundbetyg, med liten skillnad mellan akt\u00f6rerna.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.kompetensforetagen.se\/2022\/06\/svenskt-kvalitetsindex-2022-klart-godkanda-kundbetyg-for-bemanningsbranschen\/\" \/>\n<meta property=\"og:locale\" content=\"sv_SE\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Svenskt Kvalitetsindex 2022: Klart godk\u00e4nda kundbetyg f\u00f6r bemanningsbranschen\" \/>\n<meta property=\"og:description\" content=\"Klart godk\u00e4nda kundbetyg f\u00f6r bemanningsbranschen enligt SKI; 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