{"id":5129,"date":"2020-05-28T12:12:31","date_gmt":"2020-05-28T10:12:31","guid":{"rendered":"https:\/\/www.kompetensforetagen.se\/?p=5129"},"modified":"2023-12-01T09:47:59","modified_gmt":"2023-12-01T08:47:59","slug":"bra-kundbetyg-for-bemanningsbranschen-i-ski-matning","status":"publish","type":"post","link":"https:\/\/www.kompetensforetagen.se\/2020\/05\/bra-kundbetyg-for-bemanningsbranschen-i-ski-matning\/","title":{"rendered":"Bra kundbetyg f\u00f6r bemannings­branschen i SKI-m\u00e4tning"},"content":{"rendered":"\n

SKI, Svenskt Kvalitetsindex m\u00e4ter bemanningsbranschen<\/a> f\u00f6r fjortonde \u00e5ret i rad, och kan konstatera att bemanningsbranschen har bra kundbetyg. Unders\u00f6kningen visar p\u00e5 en j\u00e4mn och stabil niv\u00e5 s\u00e5som den gjort i \u00f6ver ett decennium, till
skillnad fr\u00e5n m\u00e5nga andra branscher. De senaste \u00e5ren har kundn\u00f6jdheten legat p\u00e5 69, vilket \u00e4r ett bra betyg, d\u00e5 n\u00f6jdheten m\u00e4ts p\u00e5 en skala mellan 0 och 100. Generellt sett har branscher och f\u00f6retag som ges betyg under 60 stora sv\u00e5righeter att motivera sina kunder att stanna kvar.<\/p>\n\n\n\n

\n

Att bibeh\u00e5lla en h\u00f6g aktivitetsniv\u00e5 mot sina kunder \u00e4r n\u00e5got som \u00e4r viktigt inte minst i kristider och det \u00e4r bemanningsf\u00f6retagen generellt bra p\u00e5<\/p>\n<\/blockquote>\n\n\n\n

M\u00e4tningen visar ocks\u00e5 att os\u00e4kerheten kring framtiden \u00e4r stor. Det handlar b\u00e5de om kundernas syn p\u00e5 framtiden men ocks\u00e5 den tid av os\u00e4kerhet som r\u00e5dande Covid-19 pandemi skapar. Branschens kunder upplever det sv\u00e5rare att f\u00f6rutse behov och planera f\u00f6r sin resurs- och kompetensf\u00f6rs\u00f6rjning fram\u00e5t. S\u00e5 m\u00e5nga som sex av tio kunder anger att det \u00e4r sv\u00e5rare att planera fram\u00e5t \u00e4n tidigare<\/span><\/span><\/p>\n\n\n\n

 Bemanningsbranschen har bra kundbetyg<\/h3>\n\n\n\n

Att bibeh\u00e5lla en h\u00f6g aktivitetsniv\u00e5 mot sina kunder \u00e4r n\u00e5got som \u00e4r viktigt inte minst i kristider och det \u00e4r bemanningsf\u00f6retagen generellt bra p\u00e5. Kundernas feedback \u00e4r mycket stabil,  n\u00e4stan helt i linje med tidigare \u00e5r. Branschen har alltid haft goda omd\u00f6men n\u00e4r det g\u00e4ller service i samband med kontakt och r\u00e5d samt hantering av klagom\u00e5l. I \u00e5rets studie \u00e4r det 5 av 10 som uppger att det bemanningsbolag man nyttjar \u00e4r bra p\u00e5 att s\u00e4kerst\u00e4lla att tj\u00e4nsterna fungerar, b\u00e5de nu och f\u00f6r framtida behov.<\/p>\n\n\n\n

Viktigt med etik<\/h3>\n\n\n\n

-Precis som i revisionsbranschen \u00e4r j\u00e4mst\u00e4lldhet och m\u00e5ngfald viktiga fr\u00e5gor f\u00f6r bemanningsbranschens kunder, s\u00e4ger Johan Parmler, vd Svenskt Kvalitetsindex. D\u00e4rf\u00f6r \u00e4r det positivt att branschen nu f\u00e5r h\u00f6ga betyg n\u00e4r det g\u00e4ller etiska f\u00f6rh\u00e5llningss\u00e4tt,<\/a> Det signalerar att branschen har bra f\u00f6ruts\u00e4ttningar att m\u00f6ta kundernas f\u00f6rv\u00e4ntningar och krav kring viktiga h\u00e5llbarhetsfr\u00e5gor.<\/p>\n\n\n\n

Om studien 2020<\/strong><\/p>\n\n\n\n

Datainsamlingen p\u00e5gick under april 2020 och totalt samlade SKI in 981 intervjuer.<\/p>\n","protected":false},"excerpt":{"rendered":"

SKI, Svenskt Kvalitetsindex m\u00e4ter bemanningsbranschen f\u00f6r fjortonde \u00e5ret i rad, och kan konstatera att bemanningsbranschen har bra kundbetyg. Unders\u00f6kningen visar p\u00e5 en j\u00e4mn och stabil niv\u00e5 s\u00e5som den gjort i \u00f6ver ett decennium, tillskillnad fr\u00e5n …<\/p>\n","protected":false},"author":6058,"featured_media":10887,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[15],"tags":[],"article_type":[219],"agreement":[],"for-members":[],"class_list":["post-5129","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-statistik","type-nyhet"],"acf":[],"yoast_head":"\nBemanningsbranschen har bra kundbetyg - Kompetensf\u00f6retagen<\/title>\n<meta name=\"description\" content=\"Bemanningsbranschen har bra kundbetyg visar en m\u00e4tning fr\u00e5n SKI. 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